Can I cancel my order?
Yes, as long as the item's not been dispatched. Just contact us and we'll cancel it and give you a full refund. It's as easy as that. Cancellations made after we've sent your item(s) will need to be made at the time of delivery – just refuse the delivery, or contact us within 14 days. Once you've notified us, we'll let you know how to return it, or arrange for a collection. Once it gets back to us, you'll receive a full refund (including your initial delivery charge, but minus any return or collection costs).
Custom Made Cancellations
With our Custom Made products, your 14 days to cancel starts from the date you place your order. Each Custom Made piece is bespoke, so if you cancel after 14 days, you'll still be charged the full price. This doesn't affect your statutory legal rights.
What if I don't like what I ordered?
Just contact within 14 days of receiving your order, and we'll let you know how to return it, or arrange for a collection. Once it gets back to us, we'll refund you (including your initial delivery charge, but minus any return or collection costs).
What if the item's damaged when it arrives, or we sent the wrong item?
It's important that you inspect your order on delivery. If you're not happy contact us.
Our quality team checks your furniture to make sure it's up to the very best standards before we send it to you. But if we've missed something or sent you the wrong thing, just contact us within 14 days. It really helps if you send us a few photos of the damage or any other issues. Our team will assess your complaint and let you know how to return the item, or arrange for a collection. We'll either give you a full refund, arrange for a repair, or order you a replacement.
So that we can collect it, the product needs to be disassembled and repackaged.